Thank you for visiting our website www.sundarcashmere.co.uk

This site is owned and run by Sundar Ltd. (referred to in this document as “Sundar” or “we”, “us”, or “our”.
Sundar is a registered UK company based at 7 Albion Buildings, 1 Back Hill, London, EC1R 5EN
If you have any queries about our privacy policy we can be by email on hello@sundarcashmere.co.uk
The privacy of our customers is of utmost importance to our company and as such we want all visitors to our site to be fully aware of our Privacy Policy. Please read this document carefully.

By visiting our site and/or ordering one of our products you are agreeing to our Privacy Policy as well as our Terms and conditions. These documents may be updated from time to time so please refer to them again in future. Continued use of the website shows your agreement with this latest version of our Privacy Policy as well as our Terms and Conditions.

OUR POLICY

We respect the privacy of our online customers and are aware of the importance of protecting all information collected about them. Our Privacy Policy guides the way in which we collect, use and retain the information you provide us with.

Our Privacy Policy does not apply to any websites to which we are affiliated and we are not responsible for any information our customers submit to third parties via our website. Be sure to read the Privacy Policy of these companies before submitting any details.
THE INFORMATION WE COLLECT ABOUT YOU
Sundar collect personal details in several ways when you place an order. Your registration signifies your consent of the collection of your personal data.

We have designed our site in such a way that the collection of your personal information is limited as much as possible and does not exceed the purposes for which the information was required.

When processing an order we need to receive information including: your name and surname, your email address, telephone number(s), date of birth, shipping and (credit card) billing address so that we can process and carry out your purchase order.

We do not store any card details nor do we share any customer details with third parties – these details are only used to process your order, using our secure payment system. We may require information for authentication or identity checks. In some cases we may require a telephone number which is then given to a carrier in order to better facilitate the delivery process.

LOGIN DETAILS

To login to our website you need to input account and password details. The confidentiality of your login details and any activities that occur under you account are your responsibility. We are not liable for any loss or damage that results from a failure on your part to protect your login details. If you do become aware of misuse of your account you should let us know as soon as possible. Sundar can then deactivate your account in order to block your login details from being used to provide access.

HOW YOUR PERSONAL INFORMATION IS USED

We use the information you submit on our website for the purpose for which you have submitted it. Sundar may use your personal information for the ordering, delivery and payments process as well as to manage your account, send you necessary information and to offer you a personalised shopping experience.

DO WE SHARE YOUR INFORMATION WITH OTHERS?

Your data may be passed onto third parties for the purposes of processing credit cards payments as well as for purposes related to shipping and delivery of products purchased on our website. The security of your payment details is taken very seriously by us and we only work with trusted partners such as PayPal (for your payment) and Royal Mail (for the delivery of your order). Sundar will not share, sell or rent your information in any way different from what is described in this document. We will never release your personal details to any company for mailing or marketing purposes.

CERTAIN EXCEPTIONAL DISCLOSURES

We may disclose personal information that you provide to a credit reference or fraud prevention agency. We may also have to disclose your information if required to protect our legal rights or if the information relates to any form of harmful conduct. Public authorities or the police may also require disclosure.

HOW TO ACCESS OR CHANGE YOUR PERSONAL DATA

If you are concerned that the information you have provided Sundar is incorrect or you wish to edit it, just visit our website and after logging in your personal information will be available for review and change in the “My account” section. You can for instance delete or edit a shipping/and or billing address. If you have any problems with this you can contact us by email at hello@sundarcashmere.co.uk and we will provide assistance.

HOW WE PROTECT INFORMATION WE COLLECT
We use a range of security measures and take care to maintain safeguards to ensure the privacy, security and integrity of the information you provide us with.

We use a Secure Socket Layer encryption which encrypts your information before it is sent to us in order to protect it. All personal information is stored on secured networks and is only accessible to a select few person who have access to such networks and who are obliged to keep the information confidential. When you place an order or access your account, we require that you use a secure server.

Please note Sundar will never ask you to send any personal information by email. Should you ever receive an email supposedly from Sundar requesting this kind of information do not respond and instead contact us immediately at hello@sundarcashmere.co.uk

Despite all our efforts, no data transmission over the internet can be guaranteed to be 100% safe and therefore we are not liable for damages resulting from the use of electronic means of communication such as viruses or manipulation of electronic communications by third parties.

COOKIES

When you access our website we obtain certain types of information. We use ‘cookies’ to keep track of how regularly you visit us, and the contents of your cart as well as previous purchases in order for us to be able to deliver content relevant to your interests. For you to enjoy the full features of our website cookies must be enabled in your browser. The information stored in cookies will not be shared with any third party and is for the sole use of Sundar. We recommend that you leave cookies turned on to enjoy all the features of our website.

FURTHER INFORMATION OR COMPLAINTS

For further information send us an email on hello@sundarcashmere.co.uk.